At Iron & Light Coaching ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This SMS Privacy Policy explains how we collect, use, and safeguard your information specifically in relation to our SMS (text messaging) services.
1. Information We Collect
When you opt-in to receive SMS messages from Iron & Light Coaching, we may collect:
Your mobile phone number.
Your name (if provided).
Records of your consent and the method used to opt-in (e.g., website form).
Your interaction history with our messages (e.g., when you click a link or reply).
2. How We Use Your Information
We use your information exclusively to provide the services you requested, which may include:
Program Updates: Information regarding hood cleaning certification modules and training materials.
Community Notifications: Updates about the Iron & Light Community and industry discussions.
Appointment Reminders: Notifications for live Q&A sessions or mentorship calls.
Support: Responding to your inquiries via text.
3. No Third-Party Sharing
Iron & Light Coaching does not sell, rent, or share your SMS opt-in data or phone number with third parties for marketing or promotional purposes. Your information is only shared with trusted service providers (such as our SMS gateway) solely for the purpose of delivering our messages to you. These providers are contractually obligated to keep your information secure.
Cookies, Tracking, and Analytics
We use cookies and similar tracking technologies to enhance your experience on the Iron & Light Coaching website.
Cookies & Web Beacons: We use these to understand site usage, improve our content, and ensure the technical functionality of our site.
Analytics: We use third-party analytics tools (such as Google Analytics) to monitor and analyze web traffic and user behavior. This helps us refine our coaching services and marketing outreach.
SMS & Tracking: When you opt-in to our SMS programs, we may use cookies or unique identifiers to track the effectiveness of our messaging campaigns (e.g., whether a link in a text was clicked).
SMS Privacy & Data Protection
No Third-Party Sharing: Your mobile information is strictly protected. Iron & Light Coaching does not share, sell, or rent your phone number or SMS consent data with third parties or affiliates for marketing purposes.
Data Collection: We collect your phone number only when you voluntarily provide it (e.g., via a lead form or "Text-to-Join" keyword).
Opt-Out: You can opt-out of SMS communications at any time by replying "STOP" to any message you receive from us.
Security of Your Personal Information
At Iron & Light Coaching, the security of your personal data is a top priority. We implement a variety of industry-standard security measures to maintain the safety of your personal information when you enter, submit, or access your data through our website or SMS services.
Encryption & SSL: We use Secure Socket Layer (SSL) technology to ensure that all sensitive information (such as contact details and payment information) is encrypted during transmission across the internet.
Secure Storage: Your data is stored on secure servers protected by advanced firewalls. Access to this information is strictly limited to authorized personnel who are required to keep the information confidential.
Third-Party Processing: We utilize reputable, PCI-compliant third-party service providers for payment processing and CRM management. These platforms adhere to rigorous global security standards.
SMS Security: We use verified application-to-person (A2P) messaging platforms to ensure that your mobile data is handled through secure, encrypted gateways.
Note on Data Breaches: While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. In the event of a data breach, we will notify affected users in accordance with applicable legal requirements.
4. How to Opt-In
You may opt-in to receive SMS messages by:
Checking the designated "Opt-In" box on our website contact or registration forms.
By providing your phone number and clicking "Submit" on a form where SMS terms are clearly disclosed.
Texting a specific keyword to our designated number.
5. How to Opt-Out (Unsubscribe)
You can cancel the SMS service at any time. Simply reply "STOP" to any text message you receive from us. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time.
6. Support and Help
If you are experiencing issues with the messaging program or have questions, you can reply with the keyword "HELP" for more assistance, or contact us directly at:
Message frequency varies based on your interaction with our services (e.g., how many certifications or community threads you are active in). Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, please contact your wireless provider.
8. Changes to this Policy
We may update this SMS Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.We use cookies and similar tracking technologies to understand how users interact with our website and to manage our SMS communication program. Bulktide LLC does not share, sell, or rent your mobile phone number or SMS opt-in consent data with third parties or affiliates for marketing or promotional purposes. All tracking data related to our text messaging services is used strictly for internal operational purposes, such as ensuring message delivery and improving your support experience.
